The hotel offers amenities for your comfortable stay and unforgettable experiences
Breathtaking Views!
“I absolutely loved my lake view room on a higher floor, it made my stay truly special with stunning scenery right outside my window.” view full review
Refreshing Pool!
“The swimming pool offered breathtaking views of Toronto and was the perfect spot to relax after a long day.” view full review
Convenient Amenities!
“I was impressed with the fast internet service that made it easy to stay connected throughout my stay.” view full review
Comfortable Stay!
“The bathroom was well-maintained and the temperature controls allowed me to enjoy a perfectly comfortable environment.” view full review
Second Cup Coffee Co. featuring Pinkberry Frozen Yogurt
260 m
200 Front Street West Concourse
Mr. Pizza
340 m
16 Yonge St
e11even
590 m
15 York St
Joe Bird
600 m
207 Queens Quay West
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Convenient Location
Friendly Service
Limited Dining Options
Underwhelming Room Size
7.2/10
Very good
Rooms
6.7
Location
8.3
Service
8.1
Dining
6.5
Guest reviews
7.2/10
based on 10 reviews
4/5
based on 5444 reviews
8.4
8.4/10 based on 1637 reviews
#54 of 142 hotels in Toronto based on Tripadvisor
John
United States,
May
2024
7.8/10
The hotel overlooks the water and offers spectacular views, but the rooms were dusty and had a constant need for cleaning due to their rapid re-dusting. Accessing the hotel involved navigating many stairs with minimal signage improvements needed. The internet is available for a fee per 24 hours.
Rooms
7.0
Although the room had a spectacular water view, it was very dusty, requiring constant wiping down. Access to the hotel involved navigating many stairs, and better signage is needed for easier access.
Service
9.0
The staff were exceptionally friendly and helpful, offering the best service and assistance. However, there is room for improvement in being more accommodating to guest needs.
Location
8.0
The hotel is located right downtown with an awesome lake view and easy access to the harborfront. However, ongoing street works in the area were not ideal.
Dining
8.0
The staff, including Catherine in Mizini, were welcoming and accommodating.
Facilities
7.0
The hotel facilities offered various amenities like room service, car hire, dry cleaning, and more, but improvements in maintenance and access are needed.
Bryan
United Kingdom,
February
2024
8.2/10
I had a great view of both the city and water from my 20th-floor room, which was the cleanest I ever stayed in. Although the room looked worn, it was seemingly clean. The service was great, helpful, and attentive, offering everything one could imagine. The location was nice, by the lake and within a short walk from downtown, perfect for my plans. Despite the steep price, it was worth it for the convenience to amenities like the squash court and tennis area.
Rooms
8.0
The room on the 20th floor had a good view of both the city and water and was the cleanest I ever stayed in. Although it looked worn and tired, it was seemingly clean.
Service
9.0
The service was great, helpful, and attentive, with everything one could imagine available.
Location
9.0
The location was nice, by the lake and a short walk from downtown, perfect for my plans. It was also conveniently close to the Scotia Bank Centre where I had tickets for a basketball game.
Dining
7.0
The dining experience was very good with plenty of items to choose from and a good machine for espresso-style coffees.
Facilities
8.0
The hotel offers a range of amenities including room service, car hire, dry cleaning, shops, laundry, valet parking, welcome drink, and pet amenities. It is well-equipped for guests' needs.
Charles
United Kingdom,
December
2023
7.2/10
The hotel rooms could have been a bit larger but being located right outside of the tennis and basketball court and seemed a bit run down adds to the charm. However, at no extra cost, these minor issues can be overlooked.
Rooms
7.0
The rooms were cozy and clean, despite being a bit smaller than expected.
Service
8.0
The service was extremely attentive and helpful during our visit, although creating a tight parking situation.
Location
9.0
The location is perfect for leisurely walks along the lake or to many attractions, with a squash court and tennis area nearby.
Dining
5.0
The dining experience unfortunately was not very good either in variety or quality.
Facilities
7.0
The facilities provided were adequate, considering the value for money.
Convenient Location
Limited Dining Options
Martha
United States,
November
2023
6.8/10
The hotel's location makes it convenient to explore downtown Toronto and access major attractions. The rooms need some renovation and maintenance, but the service was exceptional. The dining options could use improvement, and the facilities are average.
Rooms
5.0
The rooms needed some TLC and renovation, with cleanliness issues and lack of comfort.
Service
9.0
The staff provided excellent service and were very helpful.
Location
8.0
The hotel is ideally situated near the harbor front, shopping, and restaurants, making it accessible to various attractions.
Dining
6.0
The dining experience requires a rethink and updating, but the service was organized and satisfactory.
Facilities
6.0
The facilities are average and could benefit from enhancements.
great location
rooms need renovation
Brian
United Kingdom,
November
2023
6.0/10
The hotel could use some improvements in various aspects, such as room service and amenities, but the friendly staff and convenient location by the lakefront are definite highlights. The dining options are limited, and the musty rooms with no counter space can be a drawback.
Rooms
5.0
The rooms were musty and lacked counter space in the bathroom.
Service
7.0
The staff were friendly overall, but we experienced some issues that dampened our weekend celebrations.
Location
8.0
The hotel's location near the harbor front and various restaurants is great for boating and walking around. It offers easy access to Toronto's attractions.
Dining
5.0
The dining experience was limited with not much variety to choose from.
Facilities
6.0
The hotel could use improvements in facilities and amenities.
Huw
United Kingdom,
November
2023
6.6/10
The hotel was a bit hot when we arrived, so we didn't get the best sleep. The rooms were semi-clean but stocked with everything we needed for our stay, albeit a bit late for check-in. The service was mostly uninspiring, except for a pleasant experience on our wedding night. The location was perfect for our trip despite feeling a bit hectic at times, with great entertainment and shopping options nearby. The dining was good with wonderful facilities, but limited to just breakfast on the bill.
Rooms
6.0
The rooms were semi-clean and provided all the essentials we needed.
Service
5.0
The service was mostly uninspiring, except for a pleasant experience on our wedding night.
Location
8.0
The location was perfect for our trip, despite feeling a bit hectic at times, with great entertainment and shopping options nearby.
Dining
7.0
The dining was good with wonderful facilities, but limited to just breakfast.
Facilities
The hotel offered decent facilities with satisfactory options.
Stan
United States,
October
2023
7.8/10
Upon arrival, my room overlooked the lake and was very comfortable, but I had to wait 45 minutes as the check-in process took longer than expected. The room felt a bit outdated for a premium hotel in downtown Toronto, though.
Rooms
7.0
The room overlooking the lake was cozy and comfortable, but slightly outdated for a premium hotel in downtown Toronto.
Service
9.0
The staff were exceptional, especially with the kids. They made them feel welcome and even gifted them small toys, balloons, and personalized greeting cards. The wait staff in the restaurant was friendly and helpful.
Location
8.0
The hotel's location on the waterfront with views over Lake Ontario was fantastic. However, being close to a major pipe caused disturbances when others showered, impacting the overall experience.
Dining
8.0
The dining experience was pleasant and made up for other services being closed. The price for the breakfast buffet was reasonable and the grilled fish was enjoyable.
Facilities
7.0
The facilities at the hotel were modern and convenient for guests. Some areas showed signs of wear and tear, but overall, it was a satisfactory experience.
James
United Kingdom,
August
2023
7.8/10
The hotel has a great view of the water and is ideal for a leisure stay. The rooms, while basic, offer a nice low-floor option for those who don't like heights. The service is helpful and welcoming, though some maintenance issues need attention. The dining options are good but could use improvements for hot foods. The location is convenient for exploring the area and provides easy access to the waterfront.
Rooms
7.0
The rooms are basic and drab but offer a great view of the water. The low-floor request was accommodated, which was a nice touch.
Service
8.0
The staff was especially helpful and welcoming. Some maintenance issues need to be addressed for improved service.
Location
9.0
The location is great for a leisure stay, allowing easy access to the waterfront and a 20-minute walk to the downtown area.
Dining
7.0
The dining options were satisfactory, but improvements are needed for warmer food selections.
Facilities
8.0
The hotel offers a range of services and amenities, but some maintenance issues need attention.
Alex
United Kingdom,
August
2023
7.8/10
My stay at the hotel was an enjoyable one. The rooms were exceptionally comfortable and clean, offering a lovely view of Lake Ontario for a private and relaxing experience. However, the karaoke noise until 4 in the morning was a bit disruptive. The location right outside the tennis and basketball courts was convenient for sports enthusiasts.
Rooms
9.0
I found the rooms to be exceptionally comfortable and clean with a lovely view of Lake Ontario.
Service
8.0
The staff was very helpful and friendly. They took my comments into consideration and accommodated my preferences.
Location
7.0
The hotel went above and beyond to make my children feel special. It has a run-down feel by the evening, but the lake views and friendly staff make up for it.
Dining
7.0
The dining experience was good with plenty of items to choose from, especially enjoying the made-to-order omelets. However, the price charged for the quality was a bit disappointing.
Facilities
8.0
The hotel offers various facilities, including room service and laundry services, enhancing the overall stay experience.
Roy
United Kingdom,
June
2023
7.2/10
I had a mixed experience at the hotel. The rooms were elegant and spacious, with a great view, but unfortunately, there was a lingering smell of smoke. Additionally, the price was a bit high, and breakfast was not included.
Rooms
7.0
The rooms were elegant and spacious with a nice view, but there was a smell of smoke in the room.
Service
9.0
The service was outstanding, especially Gina at the front desk who went out of her way to assist us.
Location
9.0
The location was amazing, within walking distance to many attractions and right next to the boat terminal.
Dining
5.0
The dining experience was a disappointment, with limited breakfast options and high prices for basic items like muffins and juice.
Facilities
6.0
The hotel offers various commercial services and shops but lacks value for money in the dining options.
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